9OVPN FAQs

No email address is required; create an account with a username and password. Save both in a trusted password manager, and don’t rely on the display name shown in your client—it may not be your login credential. Use a unique password, and sign out of the dashboard after using a shared device. Treat your subscription link like an account credential; never post it in public discussions or include it in screenshots. If you forget your login details, don’t assume you can recover them by email. Check the recovery options actually provided in the dashboard. If you’re still signed in, you can submit a support ticket, but don’t include your password in the message.

Sign in to the user dashboard and check your subscription status in the account overview. Then use the dashboard’s subscription import or copy option. If your client already has a configuration, find the matching subscription entry and update it instead of repeatedly creating configurations with the same name. Once the update finishes, make sure the server list has refreshed before connecting. If the update fails, check that your device can access the dashboard, your subscription is active, and the copied content is complete. Don’t use the dashboard login page as your subscription URL or add URL parameters yourself. If the dashboard lets you reset your subscription link, replace the old link on every device where it’s in use.

There’s no limit on the number of devices connected at the same time, and changing devices alone doesn’t mean you need to pay again. 9OVPN supports Windows / macOS / iOS / Android / Linux. Sign in to the same account on your new device, then use the option for its platform to get the client and subscription. On Android, Windows, macOS, and Linux, sign in to get the client; for iOS, check the requirements shown in the dashboard. Installing a client and having an active subscription are separate things, so check your account status before connecting. When you stop using an old device, remove its subscription configuration and sign out—especially before selling or lending it—to keep your subscription link from remaining on the device.

Monthly plans suit ongoing use: ¥9.9/month includes 60GB, ¥18/month includes 250GB, and ¥28/month includes 500GB. Data resets monthly on the date you activated the plan, not at the start of each calendar month. Data packages suit occasional or on-demand use: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They last until used and never expire. Before choosing, consider your usage and check your current plan, remaining data, and reset date in the dashboard. Monthly reset rules don’t apply to data packages, and don’t assume data can be combined across different products. Check the order details before confirming.

Disconnect the client and check that your local network can access commonly used websites. Then reconnect to the selected route and reload the page. If your local network works, check that the client is using the subscription configuration you just updated, that your account is active, and that you have data remaining. Next, try another route and test both your browser and the affected app to see whether everything is failing or just one service. Other proxy tools on the device may conflict with system proxy settings or routing, so keep only the tool you need while troubleshooting. If the problem persists, save the client’s error message and note when it occurs, then submit a support ticket instead of simply reporting that it doesn’t work.

If your browser can connect, that only confirms that the browser’s current network path works; it doesn’t mean every app uses the same path. Some apps ignore the system proxy or use their own connection settings. In rule mode, a domain may also be matched for a direct connection. Check the client’s connection logs to see whether requests appear when you open the app, then review the matching rules and exit route. If the client offers a virtual network adapter or a similar traffic-capture mode, follow its instructions after reviewing the permission prompts, and save your current settings first. Restart the app after changing modes. If there are still no relevant logs, check the app’s own settings instead of repeatedly buying another plan.

First, check your subscription status in the dashboard, then copy the link again using the original option. Make sure it has no extra spaces or line breaks and hasn’t been cut off. If you already have a configuration, confirm you’re updating the right entry—not a subscription from an old account. Check that your device can access the dashboard, then review the client’s error message: unsupported format, failed network request, and insufficient permissions each call for a different fix. Use the import method provided in the dashboard rather than forcing an incompatible format. When submitting a support ticket, include the client name, operating system, and error text, but hide the full parameters in your subscription link. Support staff don’t need your subscription credentials in a public screenshot.

After waking from sleep, switching Wi-Fi networks, or changing network environments, your old connection may no longer work. Check that your device has a working network connection, then disconnect and reconnect in the client. If the affected app is still using an old connection, fully quit it and reopen it. On mobile devices, check whether the system restricts the client’s background activity. On desktop, check whether the system proxy still points to the client after waking from sleep. Don’t delete all your configurations just to restore the connection; save your current settings first. If the problem keeps happening in the same situation, note the network conditions before and after the switch, the client status, and any error messages to help support identify the trigger.

Peak-hour slowdowns can be caused by your local network, the connection path, the route’s exit, or the destination service—not necessarily your plan’s price. Pause background downloads and syncing, and check whether other devices are using a lot of bandwidth. Then keep the destination service the same and compare your experience on different routes. If all routes are slow, test from another local network. If only one service is affected, check its region and exit requirements. Keep the app, content, and network conditions consistent when comparing results. If the issue continues, include the time, route name, and affected app in a support ticket so it can be investigated.

9OVPN covers 100+ countries / 230+ routes. Available options depend on the route list currently shown in your account. IEPL, relay, and direct routes describe different network paths; they don’t guarantee a fixed speed ranking across all network environments. When choosing a route, first check which regions the destination service supports, then compare how each route performs on your current network. For services that need a consistent region, keep the exit region the same. For general browsing, try different routes in a suitable region. A route’s name alone doesn’t determine whether it will work, and coverage doesn’t mean every app supports every region. Destination services have their own regional and account requirements.

A region warning doesn’t necessarily mean the client isn’t connected. AI tools and streaming services may consider the exit region, account region, session history, and their own policies. First, confirm that the app’s traffic is actually going through the selected route, then check that its exit region meets the service’s requirements. After switching regions, sign out of the old session and reopen the app so it doesn’t keep using an existing connection. For everyday use, try to stay in the same region rather than frequently switching countries as a general fix. 9OVPN’s route coverage doesn’t guarantee access to third-party services. If a service identifies an account or regional eligibility issue, follow that service’s guidance instead of repeatedly updating your subscription.

Latency mainly measures how long a request takes to make a round trip; it doesn’t directly indicate sustained transfer speeds. Video buffering and downloads are also affected by local network usage, the destination server, the connection path, and how the app connects. Choose routes based on how they perform for the task you actually need, not just one metric in the list. Stop parallel downloads, then try another route with the same content and network conditions to see whether it helps. If only one file source or platform is slow, compare it with other content from that service. Speed tests also use data, so focus on reproducing the issue rather than running repeated tests under different conditions.

Monthly plans: ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data packages: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Packages last until used and never expire. Before paying, check the product type, data allowance, billing method, and account you’re signed in to so you don’t confuse a monthly plan with a data package. Monthly plan data resets each month on the activation date. If you already have an active plan, don’t assume how a new order will combine with it; read the order details shown in the dashboard first. Check the price for the specific product rather than converting it yourself or assuming additional discounts.

Supported payment methods: Alipay / WeChat Pay / USDT. Start the payment process from an order in your user dashboard, and check the order amount and payment page instructions before proceeding. If your account status hasn’t updated after payment, return to your order list to check its current status and confirm that the payment was for an order on the account you’re signed in to. Don’t pay again just because the page hasn’t changed, and don’t post payment receipts in public discussions. If the order status doesn’t match the payment, submit a support ticket from the dashboard with the order ID, payment method, and a receipt with sensitive details hidden. The order and support ticket will provide updates on payment and processing; this page doesn’t promise a fixed payment confirmation or support response time.

When you upgrade mid-cycle, the price difference is converted into remaining days. Monthly plan data resets each month on the activation date. Before upgrading, check your current plan, remaining data, and dates in the account overview, then read the change details on the order confirmation page. An upgrade doesn’t necessarily add a full data allowance, and you shouldn’t calculate it based on the calendar month. When continuing service later, confirm that the order is for the product type you want, then check the result in the account overview. Data packages last until used and never expire; their rules differ from monthly plans. If you’re unsure about the updated balance or dates, confirm them through a support ticket before continuing. Avoid placing multiple orders in a row, which can make the details harder to verify.

9OVPN offers a 14-day no-questions-asked refund policy. To request a refund, sign in to the account used for payment and submit a support ticket through the user dashboard, explaining your request and including the order ID so it can be verified. See the Terms of Service for full details. You don’t need to explain your personal usage in a public channel, and don’t send your password or full subscription link in a ticket. If you have multiple orders, specify which one the request concerns to avoid confusion with renewals or upgrades. Check progress and provide any necessary details in the original ticket rather than creating duplicate requests. The ticket will include updates on the refund and its outcome.